At TheHomece, we ensure that all products sold are brand new, authentic, and quality-checked before dispatch. However, in the rare event that you receive a product that is damaged, defective, or incorrect, we are here to assist you.
Return & Exchange Policy
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All home décor and home category products are not eligible for return or exchange, except in cases where the product is received in a damaged, defective, or incorrect condition.
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Products eligible for exchange must be:
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Unused and in original condition
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Returned in original packaging with all tags intact
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Accompanied by the original invoice/bill and transaction details
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Return pickup charges will be borne by TheHomece only in cases of damaged or incorrectly delivered products.
How to Request a Return or Exchange
To initiate a request, please contact us within 48 hours of delivery:
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📧 Email: thehomece@gmail.com
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📞 Call/WhatsApp: +91 7372991118
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🕘 Customer support hours: Monday to Saturday
Our team will review your request and respond within 48 working hours.
Please note: Each order is eligible for only one return or exchange request.
Refund Policy
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Refunds are not offered for orders once placed, due to the time, craftsmanship, and labor involved in preparing each product.
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Refunds are processed only in cases of fulfillment errors, such as:
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Incorrect product shipped
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Missing items in the order
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Upon approval of a return:
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A credit note will be issued once the returned product is received and inspected
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The credit note will be valid for 12 months and can be used on our website
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Alternatively, the product may be exchanged for another available item
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Refund Processing Time
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Approved refunds (where applicable) will be processed within 10–15 working days from the date of acceptance.
Important Notes
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Products showing signs of use, damage after delivery, or missing original packaging/tags will not be accepted.
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TheHomece reserves the right to decline any return or exchange request that does not meet the above criteria.
